Not a bug Pressing to upload add-on bricked the site

[SanctumStaff]

What it says on the tin. I used the Admin CP to install and instantly got this error:



Our site is functionally bricked, even the admin CP is completely inaccessible.

 

[SyTry]

Hello SanctumStaff

Are you using PHP 7.3 or above ? If so, you should use PHP 8.0 since the other ones are not supported anymore :

PHP: Supported Versions

www.php.net

It should correct your problem

Regards, SyTry

 

[SanctumStaff]

7.4, I believe. We're due for an update, but why on earth would an add-on not check if it has the required version to function? Every single one I have ever installed has had a warning if you were below the required PHP version, I assumed it was a default Xenforo feature

 

[SyTry]

7.4, I believe. We're due for an update, but why on earth would an add-on not check if it has the required version to function? Every single one I have ever installed has had a warning if you were below the required PHP version, I assumed it was a default Xenforo feature

It's something we forgot to add when doing this add-on, it will be added in the last version coming aha

Regards, SyTry

 

[SyTry]

Hello SanctumStaff

Saw your review for our add-on on XenForo today. Well, I can understand your dissatisfaction with the problem caused by a PHP version that is not compatible between your forum and our add-on. However, we have given you a solution, with no return. You've made a review on our add-on, which does not represent its functionalities. Again, we can understand that.

But, this add-on is working with PHP 7.4 and +, so that mean you have PHP 7.3 or -. I'm not saying that it's your fault, we forgot to add a required PHP version when building the add-on - it will be corrected for the next update coming.

XenForo system requirements allows PHP 7.0 and +, but 8.0 is recommanded :

Self-hosted XenForo licenses

Purchase XenForo software licenses and add-on products for installation on your own infrastructure

xenforo.com

Actually PHP 7.3, 7.4 and 8.0 are not being supported anymore, like I said above :

PHP: Supported Versions

www.php.net

In conclusion, we forgot to check the PHP version when installing our add-on, which can happen to anyone, but the mistake is human. Don't say we're not trustworthy, because we do our utmost to solve any problems encountered with our add-ons, we add new features and keep our add-ons up to date to keep our customers happy.

Anyway, if you have any questions, please don't hesitate. In addition, we'll be more careful when creating our add-ons to check that PHP versions are compatible before installation.

Regards, SyTry

 

[Vercingetorix]

7.4, I believe. We're due for an update, but why on earth would an add-on not check if it has the required version to function? Every single one I have ever installed has had a warning if you were below the required PHP version, I assumed it was a default Xenforo feature

Tbh I've never actually noticed any kinda warning like that.
I'll have to keep an eye out next time.

Few months ago I purchased an advanced badges add-on from another developer, which basically screwed my site over immediately after installing.

Yet when I requested-(the prepaid)-support, they literally ignored me entirely for over two weeks before finally bothering to respond—but not to offer the support.

The dude straight up tried blaming Xenforo first and then me.

In the end I hired Forum-Solutions from over xenforo community to come fix the issue. Barely took him 15minutes to resolve whatever the problem was.